Kahneman’s Peak-End Rule teaches us that people judge experiences by their peak moments and their end, rather than the entirety. In workplaces, this implies that employee satisfaction is shaped by memorable moments—like achieving a project milestone or receiving meaningful feedback—as well as how their experience ends, such as concluding a project on a high note.
Imagine completing a complex project where recognition and reflection are part of the process. Such moments, both intense and rewarding, create positive memories that improve overall job satisfaction. Leaders can enhance the workplace experience by creating these 'peaks' and making sure employees feel valued at the close of each project.
